Who we are
Fastidcall (fastidcall.com) lets you call phone numbers internationally from prepaid credit while displaying your own verified number. The party responsible for your data is [Company legal name], [Registered address]. Privacy contact: the support form or [privacy email].
What we collect
Account data
- Name, email address and password (stored hashed so it cannot be read).
- Phone number if you add it to your profile, and a profile photo if you upload one.
- The caller number you save for calling, and how many times it was changed.
- Email verification and password reset codes (stored hashed, expiring within minutes).
Calls and balance
- Call records: the number called, the caller number shown, destination and rate, start/answer/end times, duration, cost and status. We do not record call audio.
- Your balance and its movements: top-ups, connection fees, caller-change attempt purchases and verification-skip fees.
- Top-up requests: the amount, the transfer receipt image you upload and the review status. We do not receive bank card details.
Identity verification (KYC)
When you request verification we collect the front and back of your ID, a short face video in which you say a phrase shown on screen, an optional selfie, plus the IP address and device at submission time and the review notes and outcome.
Technical and usage data
- IP address and an estimate of country, city and internet provider, and an estimated signal of VPN or hosting-network use.
- Device type, operating system and browser (from your browser's user agent).
- Visit source (referring site and UTM campaign tags) and landing page.
- Pages you visit and buttons you click on the site, and your account activity log (log-ins/outs, calls, changes, requests) with the time and IP address of each event.
Support and communication
Support ticket messages, attached images and the email you provide, and the in-app notifications we send you.
Why we use your data
- To create and secure your account and confirm your email.
- To place calls, display your number, and calculate and charge their cost.
- To review top-up requests and credit your balance.
- To verify identity and prevent fraud, number impersonation and abuse.
- To answer support requests and send important account notices.
- To improve the service and understand traffic sources in aggregate.
- To meet legal obligations that apply to us.
Legal basis for processing under applicable law: [specify legal framework / jurisdiction].
Who we share data with
We do not sell or rent your data. We only share what is needed to operate the service with:
| Provider | What they receive | Why |
|---|---|---|
| Voice carrier (illyvoip) | Number called, caller number, call status | Routing and completing calls |
| Hostinger | Site data, database and outgoing emails | Hosting and email delivery |
| ip-api.com | IP address | Country/ISP estimate and abuse detection |
| Google Fonts | IP address when fonts load | Displaying the site's fonts |
We may also disclose data when legally required or to protect users from fraud.
Cookies and local storage
- A session cookie for log-in and form protection (CSRF).
- fc_lang to remember your language, and fc_vid, an anonymous visitor ID used to measure traffic sources.
- Browser local storage to remember your language, and a service worker to speed up the site.
We do not use third-party advertising or tracking tools.
How we protect your data
- All traffic to the site is encrypted over HTTPS.
- Passwords and verification codes are stored hashed.
- Verification files, top-up receipts and support attachments are kept in private storage with no public URL, accessible only to authorised staff in the admin panel.
- Rate limits protect accounts against guessing and abuse.
No system is perfectly secure, so please use a strong password and never share verification codes — our team will never ask for them.
How long we keep data
We keep account data, call records and balance history for as long as your account exists, and afterwards as long as needed for accounting, fraud prevention and legal obligations. Verification files are retained and are not deleted automatically, as they form part of our verification and anti-abuse records. Detailed periods: [set retention period per type: account, logs, KYC, receipts].
Your rights
- View and edit your name, phone, photo and password on the “My account” page.
- Request a copy, correction, deletion or restriction of your data through a support ticket; we review requests in line with our legal and fraud-prevention obligations.
- Object to processing or complain to the competent authority: [competent supervisory authority].
Children
The service is not intended for anyone under [minimum age, e.g. 18], and we do not knowingly collect their data.
Changes to this policy
We may update this policy when the service or legal requirements change. The date of the latest update is shown at the top, and we will notify you in the app about material changes.
Contact us
For any privacy question: open a support ticket or email [privacy email].